Terms of service

Terms of Service (Terms and Conditions)

PURE ROSERY

1. Scope

These Terms and Conditions ("Terms") govern all purchases made through the online shop PURE ROSERY ("we," "us," "our") by customers ("Customer," "you").

By placing an order through our website, you agree to be bound by these Terms.

2. Company Information

PURE ROSERY

Switzerland

3. Products

PURE ROSERY offers preserved roses and related decorative products.

Preserved roses are natural flowers that have undergone a preservation process to maintain their appearance and longevity. As natural products, slight variations in color, size, shape, and texture may occur and do not constitute defects.

Product images are for illustrative purposes only. Actual products may vary slightly from the images displayed on the website.

4. Ordering Process

Orders are placed through our online shop.

After submitting an order, you will receive an automated order confirmation. This confirmation does not constitute acceptance of the order.

A purchase contract is concluded only when we confirm shipment of the ordered products or dispatch the products to you.

We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

5. Prices and Payment

All prices are stated in Swiss Francs (CHF) and include applicable Swiss VAT unless otherwise indicated.

Shipping costs are displayed separately during checkout.

We accept payment methods listed on our website.

Payment must be received in full before products are shipped.

6. Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will notify you as soon as reasonably possible and issue a refund for any amount paid for the unavailable item.

7. Shipping and Delivery

We deliver within Switzerland and to selected international destinations as specified on our website.

Delivery times are estimates only and are not guaranteed.

PURE ROSERY shall not be liable for delays caused by third-party carriers, customs authorities, force majeure events, weather conditions, or circumstances beyond our reasonable control.

Risk of loss or damage passes to the customer upon delivery.

Customers are responsible for providing accurate shipping information.

8. Inspection of Goods

Customers should inspect products immediately upon receipt.

Any visible damage, defects, or incorrect deliveries should be reported to us within five (5) days of receipt by email, including photographs where applicable.

Failure to notify us within this period may result in the claim being deemed accepted.

9. Returns and Cancellation

Due to the nature of preserved floral products and hygiene considerations, returns are generally not accepted unless:

  • The product is defective;

  • The product was damaged during transport;

  • The incorrect product was delivered.

Approved claims must be reported within five (5) days of receipt.

Customers may be required to provide photographs and return the product if requested.

Refunds, replacements, or store credit will be provided at our discretion where legally required.

Nothing in these Terms limits any mandatory rights under applicable law.

10. Product Care

Preserved roses are intended for indoor decorative use.

To maximize longevity:

  • Keep away from direct sunlight.

  • Avoid exposure to water or excessive humidity.

  • Avoid touching petals unnecessarily.

  • Keep away from heat sources.

Failure to follow care instructions may reduce product lifespan and does not constitute a product defect.

11. Intellectual Property

All content on the PURE ROSERY website, including text, logos, photographs, product descriptions, graphics, and designs, is owned by or licensed to PURE ROSERY and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by Swiss law, PURE ROSERY shall not be liable for:

  • Indirect or consequential damages;

  • Loss of profits, revenue, or business opportunities;

  • Damages arising from improper use of products;

  • Delays or failures caused by events beyond our reasonable control.

Our total liability shall not exceed the purchase price paid for the affected product.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

13. Privacy

The processing of personal data is governed by our Privacy Policy.

By using our website, you acknowledge that your personal data may be processed in accordance with our Privacy Policy and applicable Swiss data protection laws.

14. Force Majeure

PURE ROSERY shall not be liable for any delay or failure to perform obligations resulting from events beyond reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, pandemics, government actions, or technical failures.

15. Amendments

We reserve the right to amend these Terms at any time.

The version in force at the time of the order shall apply to that order.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Applicable Law and Jurisdiction

These Terms shall be governed exclusively by the laws of Switzerland, excluding conflict-of-law provisions.

The competent courts at the registered office of PURE ROSERY shall have jurisdiction over any disputes arising from or relating to these Terms, subject to mandatory consumer protection provisions.

18. Contact

For questions regarding these Terms, please contact:

PURE ROSERY

Email: [Contact Email]

Address: [Business Address]

Switzerland

For a Swiss e-commerce store, I would also recommend creating:

  1. Privacy Policy (Swiss FADP-compliant)

  2. Shipping & Delivery Policy

  3. Return & Refund Policy

  4. Cookie Policy

  5. Impressum / Legal Notice (required if serving Swiss and EU customers)

These documents should be consistent with one another and tailored to your exact business operations.